Shipping policy

Shipping Policy

Thank you for choosing Dinachi Apparel. Every piece is printed or embroidered to order just for you by our U.S.-based production partners, so it reaches you quickly.

Order Processing

Because each item is made to order, production takes 1–4 business days after your order is placed. Production runs Monday through Friday, excluding public holidays, and may take a little longer during holidays, launches or promotions.

Delivery Times

United States: most orders arrive within 5–10 business days of ordering.
Canada and international: usually 10–20 business days of ordering.

These are estimates. Delivery can occasionally take longer due to customs, carrier delays, weather or other circumstances outside our control.

Multiple Items

Different items may be made by different production partners, so an order with several items may arrive in separate packages on different days. You will receive tracking for each package.

Shipping Rates

Shipping is calculated at checkout based on the items in your cart, how many you order and where they are going. You will see the exact shipping cost before you pay.

Order Tracking

Once your order ships, you will receive an email with your tracking number. If you have not received tracking within 5 business days of ordering, please contact us at dinachiapparel@gmail.com.

International Shipping

We ship to many countries worldwide. International orders may be subject to customs duties, import taxes or other fees charged by your country. These charges are the customer's responsibility.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order. Dinachi Apparel is not responsible for orders delayed, lost or returned because of an incorrect or incomplete address provided by the customer.

If you notice a mistake in your address, contact us right away at dinachiapparel@gmail.com. We will do our best to update it before production begins.

Lost or Delayed Packages

If your package is delayed or marked as delivered but you cannot find it, please check with the shipping carrier first. If you still need help, email us at dinachiapparel@gmail.com and we will work with the carrier to resolve it.

Made-to-Order Products

Because production begins shortly after your purchase, orders cannot be changed or cancelled once production has started. Making each item to order helps us reduce waste while keeping quality high.